openanswer是一个动态的、跨平台的应用程序设计的呼叫中心和电话服务提供商。
资 源 简 介
OpenAnswer is a collection of scripts written in PHP to provide an easy-to-use application for use in an inbound or blended call center.
Key features of OpenAnswer include:
Managing Calls
* Call Parking
* Blind and Attended Transfer
* Call Barging/Interruption
* Call Recording
Provide Dynamic Call Scripts
* Pre-populated Scripts
* Hot-Key Accessible
Message and/or Order Taking
* Pop-up form verification
* Pre-populated forms
* Automatic Message Delivery (additional configuration required)
Administration
* Dynamic Agents and Call Queue Placement
* Client Management
Other Features
* Small footprint
* Cross-platform
* Thin-client ready
* Answering Service Ready
Currently, OpenAnswer supports only the Asterisk PBX and derivative switches. Other PBXs and switches will be supported soon.
OpenAnswer modifications for private use are not required to be published unless said modifications are made public (outside of immediate or
文 件 列 表
OpenAnswer
answering_service_form.html
audio-player
config.php
css
fonts
form_processor.php
html
images
include
index.php
license.txt
OpenAnswer.sql
PBX_FILES
scripts