资 源 简 介
Introduction
Mantech Limited wants to implement Customer Helpdesk Management for Technical Support. It is encountered that there are too many requests. The registration of these complaints/queries is manual which involves filling of complaint forms and maintaining records on paper.
For the past few months they have been facing problems with this process. Due to the problems they have felt the need for a change in their system. It has been observed that there are a lot of Transactions that are happening daily which if automated would help them to serve their staff better and faster.
For this purpose, they have approached you to develop a system. They would like you to study the problem at hand, and evolve a strategy for solving the current problem.
Existing Scenario
The company has 5 departments as Educational Services, Management Services, Learning Services, Internal Systems and Human Resources.
If an em
