资 源 简 介
Introduction
HelpDesk 360 (HD-360) is a market leading, business-class help desk software solution for companies, organizations and businesses of all sizes. Its Open Source under GNU GPLv3. Use it to increase your Support Team"s performance by many folds.
Features
1. Comprehensive business-class Help Desk Solution.
2. Intuitive interface, support for SLAs, reporting, Ticketed support and escalation management.
3. Advanced reporting, workflow, SLA and ticket scheduling features.
4. Flexibility – Authenticate with any popular system – Active Directory, LDAP Server, Lotus Notes and Self Authentication.
5. Predefined ticket responses.
6. Remote Desktop Support.
7. Robust and extendible backend built on Struts Framework.
8. Open Source Softwares used for building – Java/J2EE, MySQL, Struts, Hibernate.
9. Cut costs, streamline your support, consolidate your e-mail and offer your users a b
