呼叫中心与CRM软件的星号

asterCRM is an open Source call center software for asterisk based VoIP system, and has standard CRM functions. It provides a web-based user interface, both agents or managers could finish full call center funtion just using a browser. First asterCRM use a daemon script to catach all asterisk events from AMI(asterisk manager interface) and save the datas into a database, at the same time the browser use javascript to query useful events for the user from the database, (such as ring, dialing, hangup ...) and show them. When user want to control the call, he could use the browser to send a command to asterisk, same via AMI.

astercrm-0.046
skin
upload.php
group.php
docs
diallist.php
portal.php
upload
contact.php
config.php
eventsdaemon
import.php
account.php
LICENSE
FILES.txt
managerportal.common.php
sql
note.php
survey.php
dataexport.php
login.php
customer.php
account.common.php
index.php
contact.server.php
survey.server.php
customer.grid.inc.php
group.server.php
0.0456.txt
js
include
group.grid.inc.php
0.045.txt
login.common.php
managerportal.server.php
diallist.server.php
systemstatus.common.php
changelog.txt
note.common.php
surveyresult.php
contact.common.php
surveyresult.grid.inc.php
preferences.php
contact.grid.inc.php
systemstatus.php
portal.common.php
note.server.php
survey.grid.inc.php
login.server.php
surveyresult.server.php
customer.common.php
account.grid.inc.php
diallist.common.php
predictivedialer.php
surveyresult.common.php
survey.common.php
managerportal.php
account.server.php
customer.server.php
preferences.server.php
systemstatus.server.php
predictivedialer.common.php
preferences.common.php
import.common.php
predictivedialer.server.php
note.grid.inc.php
group.common.php
diallist.grid.inc.php
portal.grid.inc.php
astercrm.conf.php
astercrm.server.common.php
import.server.php
db_connect.php
portal.server.php
ajax-list-values.php
README
0.046.txt